Support
Support is part of your subscription. Contact us via phone or email during office hours, or report issues directly through the system's bug report feature.
Office Hours
Monday-Friday
11:00 AM - 5:00 PM AEST Online
24/7 Reports
Use the bug report feature in the App to report issues
Phone
On-call engineer
Call the support hotline (24/7)
Training
Online training is included with every implementation. StocknDine offers a SCORM-compliant training environment for staff, allowing you to add custom training materials.
FAQ
Here is a list of quick questions and answers.- Can I use existing equipment?
- Absolutely! We recommend an "off the shelf" approach
- The device must be capable of running a current browser
- The device must be connected to the Internet
- See our dedicated Hardware page for more information
- What Browsers or devices are supported?
- Chrome (latest) on PC, Mac, Linux or Android
- Safari (latest) on Mac or iOS
- FireFox (latest) on PC, Mac, Linux or Android
- Edge (latest) on PC, Mac, iOS, Linux or Android
- Do I need a Server?
- No, you will need a local Windows PC for Cloud Print Services
- For Temperature Dataloggers, a spare USB port or USB charger is required
- What printers are supported?
- Epson TM Series ESC/POS Printers (Networked)
- Generic (Star, Senor etc..) ESC/POS Printers (Networked)
- Zebra ZD410/411 (Networked Thermal Labels)
- What TV's or Display screens are supported for Digital Signage?
- Any TV or display device with a HDMI port
- Resolution of 1080p (portrait or landscape) up to 4K depending on the purchased player
- Are Food Safety Labels removable?
- Yes, depending on the label purchased
- Permanent labels are available
- What SCORM standard is supported?
- SCORM 1.2
- SCORM 2004 4th Edition
- How is the system licensed?
- By module with unlimited users
- Some modules have volume thresholds i.e. outgoing email/SMS
- Invoices are monthly
Roadmap and current Modules
Available modules are listed below and updated regularly. All modules are included in the core product and accessible to all customers with a subscription.| Name | Description | Status |
|---|---|---|
| AI Generation |  Create marketing emails using AI, incorporating your specified keywords | Released 1/12/2024 |
| Aggregators | Seamless incoming orders for Uber Eats, Door Dash, MenuLog with menu integration | In Progress |
| Bump Screens | Kitchen display screens for order management, recipe link, ROPED© labels, call/pause and resume | Released 21/11/2024 |
| Checklists | Cleaning and daily activity tracking, logged by user | Released |
| Customers | Customer details, booking/visits, marketing, email/SMS messages | Released |
| Day Diary | End of shift dashboard and event tracking, private/secure notes | Released |
| Digital Signage | Timed and scheduled slides, remote update, media library, portrait or landscape | Released |
| EFTPOS Integration |  Tyro terminals | Released 21/11/2024 |
| Enhanced Reporting | Items Sold, Audit, Menu performance, Staff performance reports | In Progress |
| Food Safety Labels | ROPED© process model, additional labels for stock rotation/management using our Cloud Print Service | Released |
| Food Safety Standard 3.2.2A Register | Food Safety register for all staff holding the Food Safety Handler and Food Safety Supervisor certificates | Released 16/10/2023 |
| Liquor and Gaming Licensing Register | Responsible Service of Alcohol, Responsible Person and Responsible Service for Gambling register for all staff and certificates | Released 16/10/2023 |
| Integration |  Xero Accounting Two-Way sync!!
| Released |
| Inventory | Products, Product Categories, Pricing and Par Levels | Released |
| Learning |  learning system for on-boarding and training | Released |
| Marketing | Marketing lists, both SMS and Email, tracking of all activities (send/delivery/open/click-through) against customers, subscribe/GDPR | Released |
| Online Bookings | Dedicated Booking link, linked to marketing activities, Table/List/Slot based with printing | Released |
| On-Table | QR ordering on table, zero fee direct to POS | Planned |
| POS Terminals | Compatible devices (iOS, Windows, Linux or Android) with cash draws and EFTPOS | Released 21/11/2024 |
| Recipe Builder | Products, Pricing, Cost of Goods | Released |
| Tablet Ordering | Order from any compatible tablet device, iOS, Windows, Linux or Android | Released 21/11/2024 |
| Temp Checks | Manual and auto-logged/real-time Wireless temperature data logger with PT100 sensor from -200 to +120 °C and -40 to 300 °C | Released |
| User Management | User profiles, roles and pin key login with Xero sync | Released |