Support

Training, FAQ and Technical Support

Training

As part of any implementation, we can provide online training. We also have a sample of our common video's below.

FAQ

Here is a list of quick questions and answers.
  • Can I use existing equipment?
    • Absolutely! We recommend an "off the shelf" approach
    • The device must be capable of running a current browser
    • The device must be connected to the Internet
    • Off-line mode is not possible at this stage
  • What Browsers or devices are supported?
    • Chrome (latest) on PC, Mac, Linux or Android
    • Safari (latest) on Mac or iOS
    • FireFox (latest) on PC, Mac, Linux or Android
    • Edge (latest) on PC, Mac, iOS, Linux or Android
  • Do I need a Server?
    • No, you will need a local Windows PC for Cloud Print Services
    • For Temperature Dataloggers, a spare USB port or USB charger is required
  • What printers are supported?
    • Epson ESC/POS Printers (Networked)
    • Generic ESC/POS Printers (Networked)
    • Zebra ZD410 (Wifi/Network Thermal Labels)
  • What TV's or Display screens are supported for Digital Signage?
    • Any TV or display device with a HDMI port
    • Resolution of 1080p (portrait or landscape) up to 4K depending on the purchased player
  • Are Food Safety Labels removable?
    • Yes, depending on the label purchased
    • Permanent labels are available
  • What SCORM standard is supported?
    • SCORM 1.2
    • SCORM 2004 4th Edition
  • How is the system licensed?
    • By module with unlimited users
    • Some modules have volume thresholds i.e. outgoing email/SMS
    • Invoices are monthly

Modules

The available modules are listed below, new modules are release periodically.
NameDescriptionStatus
AggregatorsSeamless incoming orders for Uber Eats, Door Dash, MenuLog with menu integration
Planned
Bump ScreensKitchen display screens for order management, recipe link, ROPED© labels, call/pause and resume
Beta
ChecklistsCleaning and daily activity tracking, logged by user
Released
CustomersCustomer details, booking/visits, marketing, email/SMS messages
Released
Day DiaryEnd of shift dashboard and event tracking, private/secure notes
Released
Digital SignageTimed and scheduled slides, remote update, media library, portrait or landscape
Released
EFTPOS IntegrationLinkly compatible EFTPOS devices
Developing
Food Safety LabelsROPED© process model, additional labels for stock rotation/management using our Cloud Print Service
Released
IntegrationXeroXero Accounting
  • Purchase Order to Xero Invoice
  • Products to Xero Inventory
  • Xero Employees to Staff
Released
InventoryProducts, Product Categories, Pricing and Par Levels
Released
LearningSCORM 2004v4 learning system for on-boarding and training
Beta
MarketingMarketing lists, both SMS and Email, tracking of all activities (send/delivery/open/click-through) against customers, subscribe/GDPR
Released
Online BookingsDedicated Booking link, linked to marketing activities, Table/List/Slot based with printing
Released
On-TableQR ordering on table, zero fee direct to POS
Planned
POS TerminalsCompatible devices (iOS, Windows, Linux or Android) with cash draws and EFTPOS
Beta
Recipe BuilderProducts, Pricing, Cost of Goods
Released
Tablet OrderingOrder from any compatible tablet device, iOS, Windows, Linux or Android
Beta
Temp ChecksManual and auto-logged/real-time Wireless temperature data logger with PT100 sensor from -200 to +120 °C and -40 to 300 °C
Released
User ManagementUser profiles, roles and pin key login with Xero sync
Released